Mine Safety Appliances
MSA Safety Incorporated is a maker of sophisticated safety products that help protect workers who may be exposed to a variety of hazardous conditions. The company’s product line includes gas monitoring and detection instruments, filter-type respirators, gas masks, breathing apparatus used by firefighters, thermal imaging cameras, firefighter helmets, ballistic body armor, military communications systems, a broad range of industrial head and fall protection products, and safety products for Do-It-Yourself consumers.
Partnering on design work
We worked closely with our partner Thoughtform Design to re-design the user experience and interfaces for MSA's new website. This included over 60 screens with highly complex product lines. We used in-person customer feedback and surveys to craft the best user experience.
Brandy, Product owner at Thoughtform said, "I've found John Griffin and team to be very knowledgeable, thorough, efficient, and easy to work with. They are always quick to respond with a reasonable quote and are flexible to meet our deadlines. As a PM, I'm always busy juggling projects and am constantly nudging clients and coworkers to get info, so I especially appreciate that they reach out to me during a project to check-in and give updates. (One less thing for me to remember to do!) Once the work is complete, they follow up to make sure the transition went smoothly and my clients are happy with the results. I will definitely consider engaging Spiral Scout for our future development needs and would recommend them to anyone who is looking for a solid web development agency with great customer service."