Enhancing UX and Search for a High-Performance AI Marketplace

WordPress

CMS

Algolia

Gutenberg

blocks

Services

Design, Internet Marketing, IT Outstaffing, Legacy Modernization, Maintenance & Support, Product Discovery, Team Development

Industries

Artificial Intelligence, Business Automation, E-Commerce

Technologies

Algolia, Gutenberg, Magento, Pardot, WordPress

About THE Project

Defined.ai is the world’s leading marketplace for buying, selling, and requesting AI datasets, tools, and models. By connecting AI professionals with high-quality training data and services, the platform plays a pivotal role in building fair, accessible, and ethical AI solutions. Despite its strong industry presence, Defined.ai faced critical challenges with its website’s performance, searchability, and overall user experience. The existing site made content management cumbersome, lacked an intuitive search experience, and was not optimized for marketing or SEO growth.

Spiral Scout partnered with Defined.ai to redesign the site, integrate a powerful CMS, and implement cutting-edge search capabilities to enhance usability and conversions, all while ensuring the marketplace remained scalable and easy to manage for internal teams.

Objectives

Redesign the website’s UI/UX to improve user engagement and conversion rates.
Implement a flexible CMS that allows the marketing team to make real-time updates without engineering support.
Drive SEO and data collection for better marketing optimization and lead generation.
Integrate a powerful search solution to improve product discovery and browsing efficiency.

Challenges

Solutions

Challenges

A Fragmented and Hard-to-Update CMS

The previous CMS made it difficult for non-technical users to manage content, create new pages, or update marketplace listings without engineering intervention. This slowed down marketing efforts and impacted agility.

Solutions

Comprehensive Site Audit and Redesign

We migrated the entire platform to WordPress CMS, ensuring that Defined.ai’s marketing and content teams could easily create, edit, and optimize pages without relying on developers. This dramatically improved internal workflows, allowing the team to run campaigns, update content, and optimize conversion funnels independently.

Challenges

Inconsistent UI/UX and Poor Conversion Rates

The existing design failed to guide users effectively, leading to high bounce rates and poor conversion rates. Navigation was unintuitive, and key marketplace features were not presented in an engaging way.

Solutions

Improved Conversion and Tracking

We conducted a complete UI/UX audit and redesigned the site to prioritize user experience and conversions. By simplifying navigation, optimizing content placement, and ensuring a more seamless purchasing journey, we were able to create a visually compelling and user-friendly experience.

Challenges

Slow and Inefficient Search Functionality

Product discovery on the old platform was cumbersome, with search results often being slow, irrelevant, or incomplete. Given that Defined.ai operates as a marketplace, this significantly affected user experience and sales conversions.

Solutions

Improved and User Friendly Search

To solve this, we implemented Algolia Search, delivering real-time, AI-powered search capabilities. This allowed users to instantly find AI datasets, tools, and models with improved filtering and ranking, resulting in faster decision-making and higher engagement rates.

OUR Project strategy

Overview of the critical steps that shaped the Defined.ai’s success and addressed its key challenges.

Comprehensive Site Audit & UI/UX Optimization

We began by analyzing the existing site’s performance, user behavior, and pain points. This allowed us to prioritize design improvements and optimize conversion flows, ensuring that every aspect of the site contributed to a frictionless customer experience.

Seamless WordPress CMS Integration

We migrated the platform to WordPress, enabling flexible, marketing-driven content management. This transition allowed the Defined.ai team to manage pages, products, and blog content with ease, improving agility and reducing reliance on developers.

Empowering Content Creation with Gutenberg Blocks

We developed custom Gutenberg Blocks, allowing Defined.ai’s content managers to rapidly build and modify pages without needing to write custom code, streamlining marketing and campaign execution.

Project results

Following the website redesign and CMS migration, Defined.ai experienced a major transformation in site performance, user experience, and internal workflow efficiency. The new platform not only enhanced customer engagement but also empowered the marketing and content teams to execute faster and optimize conversions more effectively.

The combination of WordPress, Algolia, and Gutenberg Blocks gave Defined.ai the flexibility and power it needed to scale efficiently while maintaining a seamless user experience.

deliverables

Page load speeds improved by 78%, reducing bounce rates and improving user engagement.
Search performance increased dramatically, with instant, AI-powered results leading to a 68% faster product discovery improvements.
Conversion rates improved by 35%, driven by better UI/UX and intuitive navigation.
Marketing execution time reduced by hours each week, thanks to the streamlined content management system.