Your Software, Running Flawlessly—24/7
No more slow load times, security vulnerabilities, or unexpected downtime. Spiral Scout’s proactive support and maintenance services keep your website and applications secure, high-performing, and future-proof—so your business stays ahead, uninterrupted.
OUR agency awards and certifications
Real Success, Real Stories
We’ve helped businesses eliminate downtime, security risks, and costly inefficiencies through proactive maintenance and AI-driven optimization.
See how our clients achieve worry-free operations.
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Turning Complex Quoting into Controlled, Repeatable Systems
LinkImplemented CPQ that cut quote turnaround time by 50% and increased sales accuracy, driving higher revenue.
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Temporal PHP SDK for Open-Source Microservice Platform
LinkSpiral Scout’s PHP SDK for Temporal cut workflow dev time 40%. It enabled reliable microservices for thousands, scaling with $100M+ in funding.
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Salesforce AI Integration for Fortress (Legal SaaS)
LinkAutomated 80% of deal management tasks in Salesforce, cutting manual work and boosting efficiency in legal workflows.
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Building an enterprise ready Demo Platform and saving $500k+ each year
LinkConsensus’s demo platform saved $500K+ yearly with Spiral Scout’s team and won enterprise clients like Oracle and SAP.
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Implementing a high-performance content delivery platform for Appspace
LinkBuilt a scalable B2B platform increasing user adoption by 45% and reducing onboarding time by 35% for enterprise clients.
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Building a scalable mobile app for a fast-growing healthcare startup
LinkDelivered a HIPAA-compliant app that improved patient engagement and streamlined appointment booking for faster healthcare access.
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Developing an Automated Testing Solution for Microservices Architecture
LinkSpiral Scout’s framework for Inturn cut microservice test time 70%. Temporal integration ensured reliable big data workflows for scalable deployments.
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Building scalable test automation frameworks for Appspace
LinkImplemented robust test automation frameworks that cut bugs by 40%, boosted release confidence, and accelerated the overall development lifecycle.
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Educational Software & Innovative Web/Mobile Apps – Benchmark Education
LinkBuilt interactive apps that boosted learner engagement by 40%, increased course completion rates by 30%, and simplified user workflows.
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Building a Reading Fluency learning platform
LinkBuilt software that boosted reading fluency by 25%, reduced errors, and significantly improved learning outcomes through personalized practice and feedback.
Why Partner with Spiral Scout for Support & Maintenance?
Reliability is the key to growth. We go beyond simple bug fixes to provide proactive security, performance optimization, and future-proof stability that keeps your business running 24/7.
Zero Downtime, Maximum Revenue
Every minute of downtime costs businesses an average of $9,000. We eliminate disruptions before they impact your bottom line. Through advanced monitoring and proactive updates, we ensure your applications remain available, reliable, and profitable around the clock.
Proactive Security & Compliance
60% of small businesses struggle to recover after a cyberattack. Our security never sleeps. We provide real-time threat monitoring and immediate patch management to keep your user data safe and your platform compliant with industry standards.
Peak Performance & Conversion Speed
53% of users abandon a site if it takes more than 3 seconds to load. We continuously fine-tune your speed, stability, and responsiveness. By optimizing code and infrastructure, we ensure your user experience is fast enough to maximize conversions.
AI-Supported Stability
We use the best tools to protect your uptime. Our proprietary AI platform, Wippy, assists our engineering team in analyzing code quality and identifying potential risks during updates. This adds an extra layer of intelligence to our manual review processes, helping keep your system stable.
Future-Proofing & Tech Debt Reduction
Don’t let your technology stagnate. We actively manage technical debt and upgrade infrastructure to stay ahead of industry shifts. Our ongoing code reviews and optimization insights ensure your software scales seamlessly as your business grows.
Dedicated Experts, Not Just Tickets
Get support from people who actually know your code. Unlike generic help desks, we provide a dedicated team of specialists who understand your system inside and out, acting as a true extension of your in-house operations.
SEAMLESS SUPPORT, FUTURE-PROOF MAINTENANCE
Your business can’t afford unexpected failures. We provide customized, proactive support plans to ensure your systems stay fast, secure, and always up-to-date – without the headaches.
24/7 System Monitoring
Emergency Incident Response
Security & Compliance Updates
Cloud Infrastructure Optimization
Cross-Platform Compatibility
Rapid Bug Resolution
Proactive Code & UX Audits
AI-Enhanced Diagnostics
How We Keep Your Software Running Smoothly
Identify Risks & Optimization Gaps
We start with a detailed assessment of your system’s stability, security, and performance needs—identifying vulnerabilities before they become critical.
Build a Tailored Support Plan
Your business is unique. We design a custom support package that includes break-fix response, proactive monitoring, and performance tuning—so your team stays focused on growth, not troubleshooting.
Proactive Updates & Continuous Optimization
From security patches to system monitoring and performance audits, our dedicated support team keeps your infrastructure stable, optimized, and prepared for the future.
Support and Maintenance Technology Stack
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Monitoring & Analytics:
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Datadog -
Sentry -
Prometheus -
Zabbix -
Google Analytics -
Metabase -
Tableau -
Grafana
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Collaboration & Project management:
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Jira -
Confluence -
Trello -
Zendesk -
ClickUp -
Miro -
Monday.com -
Notion -
Asana -
Microsoft Teams -
Google Workspace
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Infrastructure:
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Kubernetes -
AWS -
Docker -
GitHub -
Gitlab CI/CD -
Jenkins -
Terraform -
Elasticsearch -
Firebase -
Temporal -
Retool -
Cloudflare
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AI & Machine Learning:
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Wippy -
Claude -
Co-pilot -
Midjourney -
ChatGPT -
Semantic
Kernel -
CrewAI -
Autogen -
Gemini -
Dify -
Llama.cpp -
DeepSeek
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They over deliver, pay close attention to detail, listen more than speak and care more than expected.
Matthew KenastonBlue Oak Capital, LLC, Partner -
We’ve kept the same team size, while reducing costs by about a fifth of what our previous local full-time team had been operating at.
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Spiral Scout has been amazing to work with.
Megan HarveyHuman Touch, LLC, Digital Marketing Manager -
Fixing incidents quickly reduces the impact such issues have on the system’s performance and our client’s business. However, when providing custom support and maintenance services, our main priority is taking proactive measures first around administering and monitoring the system, as this helps prevent incidents from happening in the first place.
Anton “JD” TitovSpiral Scout, CTO -
These guys are great. Prompt service, attention to detail and they demonstrate the highest level of expertise.
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We have had nothing but extremely positive experiences with the team in the last year, and are extremely grateful for the professional, productive, and thoughtful leadership from every single team member.
Briana HartbuyVerde, CEO
Actionable Insights. Delivered.
Stay in the know with expert takes, emerging trends, and practical strategies straight from the front lines of innovation.
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Wippy Platform: The Intelligent Application Runtime
Wippy Platform: The Intelligent Application Runtime
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Top AI Agent Development Company. Global Winner.
Top AI Agent Development Company. Global Winner.
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3 AI Agent Templates to Steal for Your Next Big Software Build
3 AI Agent Templates to Steal for Your Next Big Software Build
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The AI-Driven Software Refinement Loop: How Software Is Actually Getting Built Now
The AI-Driven Software Refinement Loop: How Software Is Actually Getting Built Now
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From AI hype to trusted partner
From AI hype to trusted partner
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Hybrid Software Architectures and the Shift Toward Specialized AI Agents
Hybrid Software Architectures and the Shift Toward Specialized AI Agents
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Spiral Scout is on the Clutch 1000
Spiral Scout is on the Clutch 1000
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AI UX That Doesn’t Annoy People: A Practical Playbook for Websites
AI UX That Doesn’t Annoy People: A Practical Playbook for Websites
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The Hidden Cost of Building Without a Technical Co-Founder
The Hidden Cost of Building Without a Technical Co-Founder
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Implementing AI in Your Business: Step-By-Step Guide
Implementing AI in Your Business: Step-By-Step Guide
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AI Workflow Automation Blueprint
AI Workflow Automation Blueprint
Your questions, answered
The cost of website support and maintenance can vary and range from 300 to 10,000 per month, depending on the size of your site, the complexity of updates, the frequency of required services and the uptime requirements or the urgency around responding to issues. This cost typically covers routine updates, security checks, regular backups, and performance monitoring.
Common services in website maintenance include:
- Ensuring opt-in forms are working correctly
- Regular website updates
- Server monitoring and environment checks
- Security audits and patches
- Backups and disaster recovery
- Checking for 404 errors and server redirects
- Removing spam comments
- Updating content and ensuring SEO health
- Testing page speed and optimizing load times
Software maintenance involves improving the functionality of an app post-launch, from fixing bugs to adding new features, ensuring the software aligns with business goals and customer needs. Software support, on the other hand, focuses on troubleshooting and resolving issues as they arise, keeping your software running smoothly by addressing bugs or system errors.
A typical website maintenance package includes:
- Security updates and patch management
- Performance monitoring and optimization (speed, uptime)
- Regular content updates (including SEO, CTAs, and broken links)
- Server maintenance and backups
- User experience optimization (UX improvements, accessibility, etc.)
Yes, regular maintenance is essential to keep your website performing optimally. Just like cars, websites require website maintenance services to operate properly. Properly maintaining your site helps to ensure site security, increase the number of new visitors, boost returning traffic, and more.
In case of critical issues, Spiral Scout provides immediate emergency support to address system failures or security breaches. Our rapid response team works quickly to mitigate damage, restore service, and implement long-term solutions to prevent future disruptions.
Secure, Optimize & Future-Proof Your Business
Meet the founders
Tell us your goals
Receive a proposal/estimate
Project kickoff
John Griffin
Co-Founder, CEO
Anton “JD” Titov
Co-Founder, CTO