Tribal Knowledge
Encode Your Firm’s Expertise Before a Competitor Does
Something shifted in professional services since the start of this year, and it didn’t arrive with a press release. It showed up in the margins but could be seen in the way a mid-size law firm suddenly started turning around contract reviews in hours instead of days, in the way a consulting practice began onboarding […]
How to Build a Knowledge Base for Agents
Most companies treat knowledge like a filing cabinet. They store documents and hope people find them when needed. What we do when we start on each AI agent production project is different. We organize knowledge the way a company actually works and we will use this post to break down what that actually means and […]
Six Agent Patterns That Ship in Production. Not Just Demos
Most teams building AI agents start with the same general idea, “automate everything we can, freeze or reduce headcount, and transform the business.” Then they build a chatbot that answers FAQ questions and call it a win. The gap between that demo and something a real operations team would trust with actual revenue is where […]