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Website Support and Maintenance in San Francisco

We provide tailored solutions to fix website performance and accessibility challenges.

Who we are

Website maintenance San Francisco

Does your website look great but constantly give your visitors technical trouble? From slow loading speeds to server errors, broken links, and images not rendering, common website hiccups are a sure-fire way to drive your customers straight into the arms of your competition.

Spiral Scout provides custom website support and maintenance services to companies based around San Francisco, CA and the U.S. Our specialists are dedicated to crafting a customer experience that makes the ultimate first impression with a website that loads fast, runs without errors and looks great.

Reliable Custom Website Support And Maintenance Services in San Francisco

Break-Fixes

 Break-Fixes

When an issue with your website is identified, you can count on our website support team to respond and fix it quickly. As a software development and website maintenance company, Spiral Scout’s vast expertise helping businesses manage legacy and older websites mean you get support and maintenance that goes beyond simply patching up bad code.

You get comprehensive service coverage that improves your website’s user experience and addresses a range of issues including visual presentation problems (layout and markup), interactivity bugs (JavaScript), logical and computational problems (JavaScript and backend code), data errors or connectivity issues (database administration), and issues arising from the differences between web browsers (cross-browser compatibility and new versions compatibility).

Incident Response

incident response

Any incident which impacts the underlying infrastructure of your web application requires a swift and tactical response to mitigate risk and get your site back online and operating normally again. If and when something goes wrong on your website (i.e. a server outage, file storage failure, or DNS error), you can rely on a responsive and experienced partner like us to answer your call right away, start assembling a strategy to fix the problem and keep communication lines open.

Our web support and maintenance best practices include, but are not limited to, system administration, database administration, 3rd-party service administration, data recovery, and forensic analysis. 

System Administration and Monitoring

System Administration

In the case of a data loss event, recovering vital data and getting your website back online as fast as possible all comes down to having extensive and accessible backups. Similarly, security patches and routine plugin updates can lower the risk and impact of security breaches. In addition to these measures, Spiral Scout support and maintenance specialists will set up and use proactive monitoring tools like ping watchdogs, system health indicators, and log reviews that help spot problems as soon as they arise and automatically notify the incident response team that a fix is needed urgently.

These tactics will increase your system’s resilience, reducing the impact incidents may have on your web application’s performance and overall downtime.

Proactive Quality Code Reviews and Reporting

Reporting

Proactive quality assurance reviews equip Spiral Scout support and maintenance developers with the oversight they need to catch potential software bugs, performance issues and problems arising from third-party software upgrades before they become emergencies and affect your bottom-line.

End-to-end reviews also open the door to discovering opportunities for improving the overall user experience of your website and planning future upgrades. Spiral Scout’s website support team will highlight key findings from quality reviews in easy-to-read reports for you as well as make actionable recommendations and estimate timelines for addressing those improvements.

Why Spiral Scout?

Rich and Versatile Expertise

Spiral Scout has been providing custom web and mobile solutions for companies in California and nationwide for over 9 years and we have found that our rich and versatile technology experience translates across traditional web support lines. In addition to building and maintaining websites from the ground up, our talent is also frequently tapped to augment existing engineering teams or to take over projects started by other teams.

Our website maintenance specialists are skilled at quickly familiarizing themselves with new code, clearly documenting issues and vulnerabilities that require immediate attention, and finding the most cost-effective ways to fix them whether that’s modernizing site architecture or refactoring old legacy code.

Transparent and Flexible Pricing

We know support and maintenance needs vary greatly from one web application to the next and what might be a small security patch for one company could be a much larger legacy code refactorization for another. Our different levels of technical support and maintenance service plans each represent a specific combination of skills, (hu)man-hours and tools.

Based on the best plan for you, our website support services will provide you with thorough system administration, monitoring, and reporting, as well as a timely resolution of any found issues. Moreover, any project we build for a client ourselves is guaranteed for its quality and performance. That means our team will fix any issues and bugs free of charge for the first 45 days after release. 

Quick Facts

62

Current number of websites we are monitoring

84

Total minutes of downtime for all websites in 2018

80,000+

Total hours spent monitoring clients websites

99.98%

Uptime of Websites we monitor

Anton “JD” Titov, CTO of Spiral Scout

Fixing incidents quickly reduces the impact such issues have on the system’s performance and our client’s business. However, when providing custom support and maintenance services, our main priority is taking proactive measures first around administering and monitoring the system, as this helps prevents incidents from happening in the first place.

Anton “JD” Titov, CTO of Spiral Scout

Technologies

kubernetes aws jira google slack skype

Case Studies

While working on the development of a new app, we took over the maintenance of the existing sales platform and managed to reduce the server and hosting costs by tens of thousands of dollars and fix multiple technical issues.

Having built the frontend and backend of a digital asset management system for e-Learning Brothers, we continue our partnership with the client by providing ongoing support and maintenance updates for the application.

Our all-around partnership with Drew Altizer Photography includes ongoing support and maintenance services for the e-commerce and media distribution platform we’ve built for the client. 

This WordPress-based marketplace for luxury vacation rentals had a number of bugs which prevented visitors from converting into clients. While working on re-design, we also fixed the existing technical issues from a previous Wordpress engineer.

Need help with website support and maintenance or a code review?

We’re here for you.